Wednesday, May 6, 2020
Effective Business Communication for Nursing- myassignmenthelp
Question: Discuss about theEffective Business Communication for Emergency Nursing. Answer: Objectives and Background The office of the internal and external audit conducted a communication audit to bring to light the strengths and weaknesses of the company's communication systems. The process was accompanied by several steps(Little, 2016). The critical areas audited were letterheads, logo, businesses cards, signage, news coverage as well as other online marketing materials. One on one interviews, online and telephone surveys, media analysis, and focus groups research method were used(Martin Ciurzynski, 2015). Past communications were collected and evaluated after which customers were questioned to give their opinions related to communication efficiency. Here, electronic surveys, telephone interviews, one on one and focus group techniques were employed. The community was also questioned of the same to let the auditors know what they knew and thought of the organization. After this, staffs were engaged to give their view about the efficiency of the communication system as to whether or not they feel it is up-to-date(Saiewitz Kida, 2017). Media coverage including radio and television tapes, web coverage among others about the company was analyzed. After this, the SWOT analysis of the companys communication was done and later a plan for future communications was made. Specifically, the critical purpose of this memo is to give the results of the communication audit and allow members to know the efficiency of the communication system as well as realize the loopholes that ought to be shut. Since communication is an imperative aspect of any organization, it, therefore, becomes very crucial to respond to any challenges on the same(Vos, 2018). However, the general aim of this memo is to equip all the stakeholders of the company with knowledge about what has been happening in the company, its progress, and the audits overall performance as far as communication is concerned. Problems The audit found that apparently, external communication processes such as marketing and product promotion have been efficient and cost-effective. However, the audit found that the internal communication processes had the following problems: Problem 1: Employees are not always choosing the appropriate means of communication for the context and the audience. More than 70% of the employees are using a means of communication that does conform to the context of the communication and the audience. The resultant effect of this is poor message delivery where at times the indented message does not reach the target receiver. Problem 2: The internal organizational network is limited and partial to some groups being left out. The way information circulates within the organization is yet wanting because most of the employees have not yet known how to communicate effectively, whether formally or informally. In this case, some groups have been left out(Sarapaivanich, 2916). The qualitative significance of this is that there has been misunderstanding amongst the employees themselves and this has instilled a lousy feeling to other employees who get affected by the same. Problem three: Intra-organizational meetings are ineffective. The meetings that are held within the organization are not yet effective for communication process within the company. This has left out over 60% of the employees uninformed which is a significant threat to harmony, togetherness, and teamwork in the company. Action steps to solve the problems Problem one: To address the problem of inappropriate means of communication, the company will hire communication specialists to talk to all the employees on the best criteria for choosing the appropriate means of communication. All the employees will be required to physically attend and take notes. This will help them use the proper means of communication in future depending on the context and audience. Problem two: To counter the problem of organizational communication network partiality, the company will advocate for inclusion of all the members, persons and groups in the internal organizational network to ensure that none is left out uninformed. All the employees are therefore advised to see to it that they are aware of the network and actively use it for communication purposes. Problem three: To solve the problem of ineffective intra-organizational meetings, all the members, when necessary, will be required to attend intra-organizational meetings and actively participate to ensure that these meetings become effective in message dissemination(Zhang Zhang, 2014). Care will be taken to ensure that the speakers choose the right communication approach and that the meetings are held conveniently to promote effectiveness. Conclusion In summary, this memo reports the internal and external communication audit that was done with the aim of knowing the performance of the company and communication effectiveness. Due to the essential nature of communication, the audit believes that getting support team to enlighten employees on making the right choice of communication means will help bring to end communication ineffectiveness. On the same note, the inclusion of all the members of the internal organization network as well as making sure that the intra-organizational meetings are effective will catapult the communication of this company to another level. Benefits of compliance The audit is requesting all the employees of this company to comply with the proposed solutions for the problems realized after the audit. As known to every one of you, communication is the sprocket of the bike that rides to the success of any given organization. Therefore compliance with all the policies stipulated will not only prosper this company but also bring about harmony and convenience in the company. Assistance The company, therefore, is willing and ready to offer full support to all the company stakeholders to ensure that effective communication is arrived at and that every employee has access to information conveniently. For any queries, compliments or suggestions, use the contact details below, Email: info@datasolutions.org Cell: 0026836192628 References Little, R. (2016). Understanding the role of social media in scientific communications: Communication audit of the Bureau of Ocean Energy Management. Michigan State University, 54-60. Martin, H., Ciurzynski, S. (2015). Situation, background, assessment, and recommendationGuided huddles improve communication and teamwork in the emergency department. Journal of Emergency Nursing, 35-38. Saiewitz, A., Kida, T. (2017). The effects of an auditor's communication mode and professional tone on client responses to audit inquiries. Accounting, Organizations and Society, 78-82. Sarapaivanich, N. (2916). The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm. International Small Business Journal, 72-88. Vos, M. (2018). Audit Measurement of Crisis Communication Preparedness across Different Branches of Government: Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies, 23-30. Zhang, J., Zhang, L. (2014). Does Auditors' Transformation to Limited Liability Partnership Lead to Higher Reporting Conservatism? Evidence from Legal Form Change of Chinese Audit Firms. Journal of Accounting and Economics, 56-59.
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